Dubai
DHA
هيئة الصحة بدبي
Dubai Health Authority licenses telehealth providers via Sheryan, with a defined virtual consultation and e-prescribing framework.
Investors · Facility Type
Launch a Telehealth facility in the UAE.
Virtual consultations, remote monitoring and e-prescribing are licensed facility types in their own right in the UAE. We manage the DHA, DOH or MOH telehealth classification, platform compliance requirements and your DED commercial license.
المستثمرون · نوع المنشأة
أطلق منصة الرعاية الصحية عن بُعد في الإمارات.
الاستشارات الافتراضية والمراقبة عن بُعد والوصفات الإلكترونية أنواع منشآت مرخصة بحد ذاتها في الإمارات. نتولى تصنيف الجهة المختصة، متطلبات امتثال المنصة، والرخصة التجارية.
3–6mo
Typical setup-to-license timeline
مدة زمنية من الإعداد حتى الترخيص
3
Licensing authorities — DHA, DOH, MOH
جهات ترخيص محتملة
AED 400K+
Typical setup investment (platform-dependent)
استثمار الإعداد التقديري
1
Physical facility address still required
عنوان منشأة فعلي مطلوب
The facility type
What counts as telehealth — and who licenses it.
نوع المنشأة
ما الذي يُعد رعاية صحية عن بُعد — ومن يرخصه.
A telehealth facility is a licensed provider of remote clinical services — video or voice consultations, remote patient monitoring, e-prescribing and follow-up care — delivered without a required in-person visit. It is a distinct, regulated facility category in the UAE, not an unlicensed software layer sitting on top of a clinic; the platform itself, the practitioners on it, and the underlying data infrastructure are all in scope for licensing.
Depending on the emirate, your telehealth operation is licensed by one of three regulators — each with its own platform, prescribing and data-hosting rules:
منشأة الرعاية الصحية عن بُعد هي مزود مرخص لخدمات سريرية عن بُعد — استشارات بالفيديو أو الصوت، مراقبة عن بُعد، وصفات إلكترونية ومتابعة — دون زيارة حضورية إلزامية. وهي فئة منشأة منظمة ومستقلة في الإمارات، وليست طبقة برمجية غير مرخصة فوق عيادة قائمة.
وبحسب الإمارة، تخضع منصتك لإحدى ثلاث جهات تنظيمية، لكل منها قواعدها الخاصة بالمنصة والوصفات واستضافة البيانات:
Abu Dhabi
DOH
دائرة الصحة أبوظبي
Department of Health Abu Dhabi licenses telehealth through Tamm, with Riayati integration required for remote encounters too.
Northern Emirates
MOH
وزارة الصحة
Ministry of Health and Prevention licenses telehealth providers operating in Sharjah, Ajman, RAK, Fujairah and UAQ.
What to plan for
Cost, timeline & the approvals unique to telehealth.
ما يجب التخطيط له
التكلفة، الجدول الزمني، والموافقات الخاصة بالرعاية عن بُعد.
Setup cost range
From roughly AED 400K for a lean licensed platform with a small registered office, scaling with practitioner headcount and platform build/compliance cost.
Timeline
Typically 3–6 months from application to license, though platform security review and data-hosting compliance can extend this if not prepared upfront.
Platform & data review
The consultation platform itself is reviewed for record-keeping, consent capture and in-country data hosting before the license is issued.
Prescribing scope limits
E-prescribing is permitted for many conditions, but controlled substances and several other categories are restricted or excluded from remote prescription.
Approvals specific to telehealth
Beyond the standard facility license, telehealth providers need: a licensed physical facility address on record even for virtual-first operations, individual professional licensing for every practitioner delivering remote consultations, platform sign-off covering data security, consent workflows and record retention, in-country hosting compliance for patient data, and Malaffi/NABIDH/Riayati connectivity so remote encounters feed into each patient's national health record.
موافقات خاصة بالرعاية عن بُعد
بالإضافة إلى الترخيص الأساسي، يحتاج مزودو الرعاية عن بُعد إلى: عنوان منشأة فعلي مسجل حتى للعمليات الافتراضية بالكامل، ترخيص مهني فردي لكل ممارس يقدّم استشارات عن بُعد، اعتماد المنصة من ناحية أمن البيانات وسير الموافقة والاحتفاظ بالسجلات، امتثال استضافة البيانات داخل الدولة، والربط مع ملفي/نبض/رعايتي.
Common questions
Telehealth licensing, answered.
أسئلة شائعة
ترخيص الرعاية عن بُعد، موضّح.
Does a telehealth facility in the UAE need a physical premises?
Yes — even fully virtual-first telehealth operators need a licensed physical facility address on record, typically a smaller registered office or consultation hub, since DHA, DOH and MOH all license telehealth as a facility type rather than a pure software service.
Can a UAE telehealth platform prescribe and deliver medication?
E-prescribing is permitted for many conditions subject to authority-specific rules, but controlled substances and several other medication categories are restricted or excluded from remote prescription entirely. We scope exactly what's permitted per authority and per specialty during feasibility.
How long does it take to license a telehealth facility in the UAE?
Telehealth is typically one of the faster facility licenses to obtain — often 3 to 6 months — though platform security review and data-hosting compliance can extend this if the platform isn't prepared for review in advance.
Investors · Telehealth
Let's scope your telehealth project.
لنحدد نطاق مشروع الرعاية عن بُعد.
Tell us the emirate, your platform stage and the specialties you plan to offer remotely — we'll come back with a feasibility study and a realistic licensing timeline.